Refund policy

To maintain the highest standards of health and hygiene, we do not accept returns based on satisfaction. Additionally, we are unable to accept returns for any item that poses a potential health risk or may have come into contact with bodily fluids (including saliva, semen, blood, urine, etc.). Once an item leaves our facility, it is considered used and cannot be resold.

Non-returnable items include, but are not limited to:

  • Dildos, vibrators, and similar insertable toys

  • Lingerie and intimate apparel

  • Enema kits

  • Items designed to pierce the skin

  • Products intended for oral, vaginal, anal, or penile insertion

  • Harness and dildo sets

We also do not accept returns on merchandise that has been worn, soiled, or washed.

If your item qualifies for return (i.e., it is not used, not intimate in nature, and still in its original, unopened packaging), it must be returned with a receipt or proof of purchase.

Returns must be initiated within 14 days of receiving your items. While you may return eligible items by mail if you are not in the area, the preferred method is in-store return. 

If you return an item to one of our retail locations, you must bring the receipt from the website as proof of purchase. In-store returns will be issued as store credit for the original purchase price. No cash refunds will be given.

If you have any questions or concerns, feel free to visit one of our stores and speak with one of our knowledgeable, experienced sales associates.

You may return eligible items by mail or in person at any of our three Long Island locations:

Oakdale Store
📍 4134 Sunrise Hwy.
Oakdale, NY 11769
📞 (631) 563-3560
🕒 Monday – Saturday: 10AM to 10PM
🕒 Sunday: 12PM to 10PM

Lindenhurst Store
📍 146 A-West Sunrise Hwy.
Lindenhurst, NY 11757
📞 (631) 226-7253
🕒 Monday – Saturday: 10AM to 10PM
🕒 Sunday: 12PM to 10PM

Hempstead Store
📍 185 Main St.
Hempstead, NY 11550
📞 (516) 489-7481
🕒 Monday – Sunday: 10AM to 8PM

To begin the return process or for in-person assistance, please contact us at support@xpressionsadultstores.com.

Damages or Incorrect Items
Please inspect your order upon arrival. If you receive a damaged, defective, or incorrect item, contact us right away. We will evaluate the issue and work quickly to make it right.

Exchanges for defective items are available within 14 days of delivery. Please include your order number and a photo of the issue when reaching out.